W · Support
Assistants watch. People decide.
The assistants read the record around the clock and say what is wrong in plain words, with the records behind it. A person accepts or dismisses each issue, and every task closes with its evidence.
The assistants
Each assistant watches one part of the business. The Lead assistant, at the centre, watches the others.
At the centre
Lead assistant
Over the others: every issue, who has it, and what runs late.
Every business.
An issue, start to finish
Found, with proof
Each assistant runs on a schedule and raises an issue with its severity and the records that show it.
Accepted
Accepting an issue makes a task for the right team, due by its severity.
Dismissed
Dismissing keeps the reason, and the assistant does not raise it again while nothing changes.
Escalated
The Lead assistant escalates tasks that run late, and shows red when an assistant stops running.
Kept honest
An assistant whose issues people keep dismissing is flagged for a review of its thresholds.
Counted once
Running the assistants again never doubles an issue.
Try this in a copy of your own, for two hours, with nothing to sign up for.
Open your own copyAsk in plain words
Ask answers questions about the organisation from its own records.
With its sources
Each answer cites the records it read, and any number not found in them is pointed out.
Read-only
It reads through fixed tools that cannot change anything and that hide email addresses.
Drafts wait
A drafted email or action waits for a person. A marketing email to someone without consent is refused.
Off until switched on
For a live organisation it is off until its admin switches it on.
Response times
With Run & Monitor, FourWinds answers each issue within the working hours its severity allows, counted on Irish working days.
| Severity | Answered within | Against the longest |
|---|---|---|
| Critical | 4 working hours | |
| High | 8 working hours | |
| Medium | 16 working hours | |
| Low | 40 working hours |
Working hours: 09:00–17:30 Irish time, working days. Irish public holidays are closed.
Want this on your own systems? It starts with an audit of how your business really runs.
Book an auditThe week in one report
Every Monday
Each Monday morning the week's report goes to the organisation's admins, in the app and by email.
With the pack
It comes with a PDF pack of the week's checks and their fingerprints.
Start here
See it on a business of your own.
Open your own copy in a few seconds and use it for two hours, with nothing to sign up for. When you want it on your own systems, we start with an audit.